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Cancellation Policy

1. Booking Policy Advance Booking: Clients are encouraged to book services at least one week in advance to ensure availability. Confirmation: All bookings will be confirmed via email within 24 hours of the booking request. Payment: Full payment is required at the time of booking for all services. 2. Cancellation Policy 24-Hour Notice: Clients must cancel or reschedule appointments at least 24 hours in advance to avoid cancellation fees. Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment will incur a fee of 50% of the service cost. No-Shows: Clients who do not show up for their appointment without prior notice will be charged the full cost of the service. 3. Waitlist Policy Joining the Waitlist: If a service is fully booked, clients can join a waitlist. They will be notified via email or phone if a slot becomes available. Priority: Waitlist slots are allocated on a first-come, first-served basis. Confirmation: Clients must confirm their acceptance of a waitlist slot within 12 hours of notification, or the slot will be offered to the next person on the list. 4. Refund Policy Eligibility: Refunds are only available for services canceled by Alexandra Robuste or in cases where advance notice (as per cancellation policy) is given. Processing Time: Refunds will be processed within 7-10 business days of the cancellation. 5. Harassment and Misconduct Policy Right to Decline Service: Alexandra Robuste reserves the right to decline or discontinue services to any client exhibiting harassment, abusive behavior, or any form of misconduct. 6. Contact Information For any questions or assistance regarding bookings, cancellations, or waitlists, please contact us at: Phone: (213) 214-8965 Email: alexandra.robuste@gmx.de By booking a service with Alexandra Robuste, clients agree to adhere to these policies.

Contact Details

• Los Angeles, CA, USA

  +1 213. 214. 8965

  hello@alexandrarobuste.com