Say it right, make it count.
Objective feedback, that brings actionable results.
Introducing SBI-CARE: The Feedback Framework You Didn't Know You Needed (Until Now!)
Imagine this: You're sitting across from your team member, heart racing, palms sweating. You know you need to address their missed deadlines, but the last thing you want is an awkward conversation that leaves them feeling attacked (or worse—defensive).
Sound familiar? We've all been there. But guess what? You don't have to stumble through feedback like you're walking on eggshells.
Enter SBI-CARE, your new secret weapon in the world of feedback and leadership. It's structured, it's smart, and best of all—it's rooted in Gentle Leading, the next-gen approach to leadership that emphasizes growth, accountability, and connection.
This framework is my brainchild, crafted with inspiration from Gentle Leading, the new leadership concept that focuses on transformation rather than mere management.
Stay tuned—Transformation in Leadership: Coming Soon!
So, whether you're leading a startup dream team or steering a corporate juggernaut, SBI-CARE is your ticket to fostering an open, productive, and inspired workplace.
I dare to lean out and say—SBI-CARE will help you prevent blow-ups and deescalate situations before they even start.
Why Feedback Often Fails (And How SBI-CARE Can Fix It)
Let’s be real—giving feedback can be tough.
Too vague? It falls flat. Too harsh?
Cue defensive walls higher than the Great Wall of China. Too infrequent? Well, by the time you get around to it, the damage is done.
SBI-CARE eliminates all of that feedback guesswork by providing a structured, compassionate way to deliver feedback that sticks (without the sting).
It's built to avoid:
❌ Vague platitudes:
"You're doing great!" (Great at what exactly?)
❌ One-way monologues:
Feedback should be a dialogue, not a lecture.
❌ Surprise bombshells:
No more saving it all up for an annual review ambush.
❌ Negativity bias:
It’s not just about what went wrong; it’s also about what’s working.
❌ Assumptions over facts:
Is your feedback based on reality, or are you interpreting through your own lens?
Ask yourself, Is it really true, or am I projecting?
Evaluate the Facts Before You React
Before jumping into feedback, take a moment to assess whether you’re reacting based on emotions or facts. As Byron Katie wisely asks, Is it really true, or am I interpreting?
This self-check helps you stay objective, ensuring your feedback is rooted in observable behavior rather than assumptions. A thoughtful pause to examine the facts will lead to feedback that is fair, constructive, and productive—steering conversations towards growth rather than conflict.
SBI-CARE encourages leaders to approach feedback with curiosity, not judgment, making space for a more open and solution-driven dialogue.
What is SBI-CARE, Anyway?
SBI-CARE is a two-part framework combining the tried-and-true SBI model (Situation-Behavior-Impact) with the added human touch of CARE (Clarify-Acknowledge-Recommend-Encourage). This dynamic duo ensures feedback is both objective and uplifting, making it a game-changer in the leadership landscape.
SBI-CARE Framework Breakdown
1️⃣ SBI – The Core of Effective Feedback
The SBI model provides a structured way to deliver feedback with clarity and objectivity.
S – Situation:
Describe the specific context in which the behavior occurred.
Example: "In yesterday's team meeting…"
B – Behavior:
Focus on observable actions without interpretation or judgment.
Example: "…you interrupted several times while others were speaking."
I – Impact:
Explain the effect of the behavior on the team, project, or individual.
Example: "…which made it difficult for others to share their ideas and slowed our decision-making process."
2️⃣ CARE – Elevating Feedback with Gentle Leadership Principles
The CARE addition ensures that feedback is human-centric, supportive, and growth-focused.
C – Clarify Needs:
Identify and discuss underlying needs or motivations.
Example: "It seems like you had important points to share—let’s find a way to incorporate them without disrupting the flow."
A – Acknowledge Effort:
Recognize strengths and positive intent.
Example: "I appreciate your enthusiasm and willingness to contribute."
R – Recommend Solutions:
Provide actionable suggestions for improvement.
Example: "In the next meeting, let's try using a structured roundtable approach to ensure everyone gets a chance to speak."
E – Encourage Growth:
Foster a positive outlook by reinforcing learning opportunities.
Example: "This adjustment will help improve our team collaboration and allow your ideas to shine at the right moments."
Why SBI-CARE Works
Balanced Feedback:
It offers structure (SBI) while maintaining a human touch (CARE).
Empowerment Over Criticism:
Encourages growth and solutions rather than just pointing out issues.
Trust Building:
By acknowledging efforts and providing support, it strengthens team relationships.
Sustainability:
The framework promotes long-term personal and professional development.
Putting SBI-CARE Into Action
Imagine you're leading a team where a member frequently misses deadlines.
Instead of frustration, you apply the SBI-CARE framework:
SBI:
"In our last three project reviews, your reports were submitted after the deadline, which affected our ability to finalize plans on time."
CARE:
"I understand the workload has been heavy, and I appreciate your dedication. Let’s look at how we can better structure your time to ensure timely submissions. Would a clearer timeline or additional resources help?"
Key Benefits of SBI-CARE
Clarity & Precision 🎯
Remove ambiguity by focusing on observable facts and tangible impact.
Ensures everyone is on the same page without room for misinterpretation.
Example: “In our last meeting, I noticed you raised concerns about the timeline.”
Respectful Communication 🤝
Feedback is delivered with empathy and understanding.
Encourages open dialogue without creating defensiveness.
Example: “I understand you're balancing multiple priorities, and I appreciate your effort.”
Growth-Oriented Approach 🌱
Encourages a culture of continuous improvement rather than criticism.
Helps team members see feedback as a stepping stone to success.
Example: “Let’s work together to establish better deadlines moving forward.”
Actionable Insights ✅
Moves beyond identifying problems to offering constructive solutions.
Provides clear next steps to empower employees.
Example: “What if we set a weekly check-in to track progress?”
Balanced Feedback ⚖️
Emphasizes both strengths and areas for development.
Keeps morale high while addressing areas for improvement.
Example: “Your attention to detail is impressive; let’s align it with deadlines.”
Needs-Based and Emotionally Regulated Feedback 💙
Ensures feedback is delivered in a calm, thoughtful manner, reducing emotional reactions.
Helps avoid impulsive responses and fosters constructive dialogue.
Example: “I noticed the deadline was missed, and I’d like to understand what challenges arose.”
Strengthened Team Relationships 🏆
Builds trust through honest yet compassionate feedback.
Fosters a positive work culture where feedback is welcomed.
Example: “I appreciate your contributions and want to help you succeed.”
Time-Sensitive and Relevant Feedback ⏳
Encourages timely feedback rather than waiting for performance reviews.
Helps course-correct before issues escalate.
Example: “Let’s address this now so we can avoid future misunderstandings.”
Personalized to Different Working Styles 🧩
Tailored approach that adapts to different personalities and work styles.
Encourages flexibility while maintaining effectiveness.
Example: “I’ve noticed you prefer structured tasks; let’s plan accordingly.”
🟧 SBI-CARE is a core pillar of my Gentle Leadership Framework revolution—designed to transform feedback into a powerful, thoughtful, and empowering tool for growth and success.
Embedding SBI-CARE Into Your Life
Let’s face it—giving feedback ad hoc isn’t always the best move. In the heat of the moment, it’s easy to default to old habits or avoid the conversation altogether.
To truly master SBI-CARE, you need to reprogram your feedback muscle memory, practice consistently, and build it into your daily interactions. The key is repetition and intentionality—start small by integrating SBI-CARE into low-pressure situations, like casual team check-ins or performance reviews.
Over time, it will become second nature, transforming not just your approach to feedback but the entire culture of your workplace.
And trust me, the results? Absolutely transformative.
With SBI-CARE, you're not just giving feedback—you're creating a culture of trust, collaboration, and excellence.
Clarity. Growth. Connection. The SBI-CARE Feedback Formula
Ready to Take Your Leadership to the Next Level?
Say goodbye to vague feedback and hello to constructive, thoughtful, and objective conversations with SBI-CARE.Whether you're looking to enhance your leadership skills or transform your team culture, my tailored services will help you get there.
👉 Explore my services now and start leading with clarity and impact!
📖 Exciting News:
My book on Gentle Leading is coming soon—packed with actionable strategies and insights to empower your leadership journey. Stay tuned!
Bonus:
5 tips to remind yourself of SBI-CARE in daily life and make it second nature:
Sticky Notes Strategy 📝
Place small reminders in your workspace with keywords like “SBI-CARE: Situation, Behavior, Impact” to keep the framework top of mind when preparing for conversations.
Bonus: Use color coding to associate each step with a visual cue.
Digital Prompts 💻
Set recurring calendar reminders or phone notifications with prompts like “Clarify needs before jumping in” or “Encourage growth in your feedback today.”
Create a simple checklist template in your notes app to quickly structure feedback on the go.
Feedback Buddy System 👯
Pair up with a colleague or mentor and check in regularly to review how you’re applying SBI-CARE.
Practice small feedback sessions with each other to reinforce the habit and gain valuable insights.
Micro-Practice Moments ⏳
Use daily interactions—like email responses, team meetings, or casual chats—to consciously apply one element of SBI-CARE at a time.
Start small with “clarify needs” in casual conversations and gradually build up to full feedback sessions.
Visualization Techniques 🌟
Before giving feedback, take a moment to visualize each step of SBI-CARE and how you want the conversation to unfold.
Picture the impact of your words and how they can inspire growth rather than resistance.
By weaving these simple techniques into your daily routine, you'll soon find that giving feedback with clarity, empathy, and confidence becomes second nature!
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